A Call Centre Representative in the call center responds to pension and health & welfare inquiries from plan participants and survivors. To fulfill this role, the Call Centre Representative will:
• Answer queries and handle problem resolution on pension and health & welfare issues in a call center environment
• Spend approximately 90% of time on phones, averaging 50 calls per day
• Sort client mail and respond to participant letters
• Process coverage changes and send out supporting documentation.Qualifications
• Excellent communication skills
• Strong PC skills.
• A desire to help people
• Ability to adapt communication style based on the caller's needs
• Responds well in a stressful, dynamic environment
• Flexible, uses critical thinking skills and open to learning new ideas/skills
• Team player
• Positive attitude.
• Bilingual-Spanish
*Will look at recent college graduate (preferred)
